Terms & Conditions

10COM LTD. | d/b/a 10com Web Development Web Site Design Project Contract Terms of Service

-- Updated 2/05/16

 

Please Read

You (hereinafter referred to as "you" or "Credit Card Holder" or "Client") Web Development Companies Inc. is a Delaware Corporation and parent company to 10COM Web Development. an Illinois Corporation (hereinafter referred to as “10Com” or "10com Web Development" or “our”, "us" or "we"), our online general Pricing Page located HERE (hereinafter referred to as "Pricing"), written proposal (hereinafter referred to as “Proposal A-Z” or “Annexure A-Z”)

 

(A) You are consenting to our Terms and Conditions electronically. "Terms & Conditions" means this agreement (including the service & price details contained on our website also known as “Proposal A-Z” or “Annexure A-Z”), SEO Agreement, notices of change in terms relating to this agreement, new account agreements, account notifications, and any disclosures required now or in the future by applicable regulation. 

 

(B) In Lieu of this Electronic "Terms & Conditions", you have a right to request a paper copy of these Terms & Conditions before signing up. If you want an electronic copy, please talk to one of our sales Representative VIA email at sales@10comwebdevelopment.com and we will send you an electronic copy via email. You also have the right to request a previous version of these terms if they were updated after your signing and agreeing to the terms and conditions or the agreement.

 

(C) You have the right to decline this agreement and not receive them electronically. If you wish to make that choice, do not click "I agree" or Process Order or Sign (“Proposal A-Z” or “Annexure A-Z”) and do not make any payments, contact a Sales representative immediately instead. Email us at sales@10comwebdevelopment.com if you decline this agreement electronically your order will not be processed until we receive your signed agreement in electronic form.

 

(D) By stating "I agree" via email, or logging on and electronically signing “Proposal A-Z” or “Annexure A-Z”, or making Payments, you are confirming that you can access and read and agree to all of this agreement and consent to use of this electronic method of contract acceptance under the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN).

 

(E) You may use the "Contact Us" feature to update information needed to contact you electronically. You should print a copy of this agreement and retain it for future reference.

 

For your convenience, "Terms & Conditions" consists of the following parts:

 

Authorization. Client is engaging 10com Web Development, as an independent contractor for the specific purpose of designing a World Wide Web site (hereinafter referred to as "Web Design Project") to be published on the Client's account on an Internet Service Provider(ISP)/Web Presence Provider(WPP) computer, hereinafter refer to as "Hosting Service", or provided on diskette at the Client's option. The Client hereby authorizes 10com Web Development to access this account, and authorizes the Hosting Service to provide 10com Web Development and its employees, with "full access" to the Client's account, and any other programs needed for this Web Design Project that are included as part of the Client's service agreement/level. Please note: Some platforms require hosting to be secured & maintained by them if the site is built using their tools. For example, Wix, Shopify, Big Commerce, etc.

 

Development. This Web Design Project will be developed using latest version of custom PHP, Java Script, MySQL, MyPHP, CSS, AJAX, Macromedia ® Dreamweaver ® and or Wix HTML5

 

Browser Compatibility - Designing a web site to fully work in multiple browsers (and browser versions & resolutions) can require considerable, extra effort. It could also involve creating multiple versions of code/pages. 10com Web Development represents and warrants that the web site we design for you will work in:

 

• Microsoft® Internet Explorer versions 7 and up 

• Google Chrome

• Firefox 3.0 and up

• Safari

 

Accessibility for People with Disabilities – 10com Web Development standard is to meet at least half the currently recommended guidelines for web site development. Without sacrificing quality and design, we try to ensure that the content you provide and functions we build into our web sites are available to all visitors.

 

Assignment of Web Design Project. 10com Web Development reserves the right, and you hereby agree, to assign local or international subcontractors to this Web Design Project to insure that the terms of this agreement are met as well as meeting the estimated completion date if one was provided.

 

Copyrights and Trademarks. The Client unconditionally guarantees that any elements of text, graphics, photos, designs, trademarks, fonts, or other artwork furnished to 10com Web Development for inclusion in the Web Design Project are owned by the Client, or that the Client has obtained explicit permission from the rightful owner to use each of these elements. This guarantee extends to fonts, which are often subject to specific licensing agreements. The Client agrees to hold harmless, protect, indemnify, and defend 10com Web Development, its employees, and its subcontractors from any liability (including attorney’s fees and court costs), including any claim or suit, threatened or actual, arising from the use of such elements furnished by the Client. The client assumes complete liability for all content, including but not limited to text, imagery, graphics, and fonts utilized on the website.

 

Web Site Maintenance. This agreement allows for minor website maintenance to pages over a 12 month period at a cost of $67-$355/hour, including updating links and making minor changes to a sentence or paragraph. It does not include replacing nearly all the text from a page with new text, major page reconstruction, new pages, guest books, discussion webs, navigation structure changes, attempted updates by Client repairs or Web Design Projects delivered to Client via diskette. The period of 12 months begins on the date the Client's web design site is available to be published to Client's hosting service or 30 days from the date this agreement was signed, whichever comes first. If the Client's web design package includes database access using ASP or PHP, then very minor page code changes will be accepted under this web site maintenance plan, major page code and/or database structural changes will be charged at then hourly rates.

 

Prior to Transfer or Delivery of Project. The Client agrees to complete the 10com Web Development ‘Design Approval Prior to Delivery Form’ prior to taking delivery of finished product. The Client understands and agrees that if the ‘Design Approval Prior to Delivery Form’ is not filled out in full, that 10com Web Development can retain all work product until Client fulfills this obligation.

 

Shared Screen Training: Once a time for shared screen training has been set and/or agreed upon, 10com Web Development will need at least 72 hours’ notice to reschedule or cancel the appointment. If proper notice is not given in the time frame stated herein, the training session will be considered lost or used and cannot be rescheduled. A new appointment would have to be set and paid for accordingly. Shared screen training cannot be set until site is complete or until the Client states the site is complete. Once shared screen training takes place, the revision period (if any time remaining) will be considered void. Any edit requests for the site beyond the shared screen training session (if even missed during the build revision period) will be considered void. The Client agrees that if shared screen training takes place, that you accept the site as-is and understand that any further adjustments will be an extra.

 

Completion Date. 10com Web Development and the Client must work together to complete the Web Design Project in a timely manner. 10com Web Development agrees to work expeditiously to complete the Web Design Project as specified in the “Proposal A-Z” or “Annexure A-Z” (whichever is applicable) after Client has submitted all necessary content and filled in the mandatory web design questionnaire. The Client is expected to supply 10com Web Development with complete text and graphics 'content' in an easy electronic format for this Web Design Project as soon as possible for 10com Web Development to finish the website on time. The Client is responsible to provide entire content in a timely manner and understands that 10com Web Development will not be responsible if the Web Design Project remains largely unfinished or is delayed, due to his or her own inaction. The delays can also occur if any milestone that requires Client action, such as approving design mockups or web design changes is not acknowledged on time. This is a bilateral contract which means if the project is delayed, beyond the time specified in “Proposal A” or “Annexure A” or “Proposal O” (whichever is applicable) due to Clients inaction, such as delay in sending initial or ongoing instructions & contents, 10com Web Development may not work expeditiously to finish the project in accordance with Clients new deadlines. An additional charge at rates specified in the “Proposal A-Z” or “Annexure A-Z” whichever maybe applicable. All of our turnaround times are estimates only and NOT guarantees. Please keep in mind that there are several different things that can delay the web design process that are out of our control. The turnaround times that we give are based on actual statistics of jobs we have done in the past and are NOT guaranteed. Under no circumstances will a refund be honored for a delay in our estimated turnaround time and this should not constitute a breach of this contract.

 

Project Delivery. The final web site design project will be published to the Client's hosting service upon receipt of full final payment or delivered via diskette upon the receipt of full final payment. The Client understands that if Client does not choose the hosting service provided by 10com Web Development, the Client agrees to select a hosting service which allows 10com Web Development full access to the Client's account via FrontPage® or FTP. The Client will be solely responsible for any and all hosting service charges in that case. Configuring feedback forms on sites not hosted by 10com Web Development requires additional scripting efforts and would be charged at hourly rate as specified in the Proposal A O. Client acknowledges that unless otherwise specified in writing by 10com Web Development, add-ons services will require My SQL Database Hosting on Linux Operating System.

 

Publishing:

1) 10com Web Development will Publish/Host the site on its servers if client chooses 10com Web Development to provide Hosting Service.

2) 10com Web Development will Publish/Host the site on any servers if client does not choose 10com Web Development to provide Hosting Service only if it has the full access to the Client's account via FTP.

 

Diskette: The Client assumes all responsibility for the use and functionality of the Web Design Project.

 

Electronic Commerce Laws. The Client agrees that the Client is solely responsible for complying with any laws, taxes, and tariffs applicable in any way to the Web Design Project or any other services contemplated herein, and will hold harmless, protect, and defend 10com Web Development, its employees and its subcontractors from any claim, suit, penalty, tax, fine, penalty, or tariff arising from the Client's exercise of Internet electronic commerce and/or any failure to comply with any such laws, taxes, and tariffs.

 

Web Design Project Copyright. The Client will be assigned rights to use the Web Design Project as a web site perpetually, once final payment under this agreement and any additional charges incurred have been paid. Rights to photos, graphics, work-up files, and computer programs are specifically not transferred to the Client, and remain the property of their respective owners. 10com Web Development and its subcontractors retain the right to display graphics and other Web design elements as examples of their work in their respective portfolios.

 

Website Content. The textual, visual, or aural content encountered as part of the user experience on websites may include, among other things, text, images, sounds, videos, animations, and fonts. The Client is expected to supply 10com Web Development with all necessary content in a complete and timely manner. This includes, but is not limited to, text, copy, forms, legal disclaimers, privacy policies, terms and conditions, images, graphics, and fonts. Failure to do so may result in project delays, for which 10com Web Development cannot be held responsible.

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The Client is responsible to provide entire content (text, imagery, and graphics) in a timely manner and understands that 10com Web Development will not be responsible if the Web Design Project remains largely unfinished or is delayed, due to his or her own inaction. 

To facilitate project timelines, 10com Web Development may use filler text, sample images, or placeholder fonts sourced from royalty-free platforms. At no point does 10com Web Development claim authorship, ownership, or licensing rights over these temporary placeholders. The use of such placeholders is intended solely to maintain project progress and does not constitute an endorsement or confirmation of their copyright status.

Client Obligation for Content Legality. It is the client's obligation to ensure, provide, and confirm that all content, including text, imagery, graphics, and fonts, is authorized for use on their website. Should the need arise for copyrighted or non-royalty-free materials, 10com Web Development offers services to assist in acquiring the necessary licenses at an additional cost.

By agreeing to these terms, the Client acknowledges their responsibility for the legality and copyright compliance of all website content, thereby absolving 10com Web Development of any related liabilities.

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Written content. Please note that we do not provide subject matter experts. You should not expect the insight someone with first-hand experience would have. Our writers will use internet research to carry out your requests.

 

Images, text, video, graphics or audio files provided by 10com Web Development. Are bound to Creative Commons Deed CC0 (http://creativecommons.org/publicdomain/zero/1.0/legalcode). To the extent possible under law, 10com Web Development have waived all copyright and related or neighboring rights to these images, text, video, graphics or audio files. You are free to adapt and use the images, text, video, graphics or audio files for commercial purposes without attributing the original author or source.

 

Limitations. 10com Web Development may provide temporary placeholder/sample images, text, video, graphics or audio files for the sole purpose of keeping a project on schedule or use as examples. We cannot guarantee that you will be able to use the Image for any purpose you like. Also, if there is a model release for the Image, We do not represent or make warranties whatsoever as to the legality or validity of it. Furthermore, certain Images, text, video, graphics or audio files may be subject to additional copyrights, property rights, trademarks etc. and may require the consent of a third party or the license of these rights. 10com Web Development does not represent or make any warranties that it owns or licenses any of the temporary Images, text, video, graphics or audio files it's used, nor does it grant them. It's your responsibility to make sure that all the necessary rights, consents and licenses for the use of the Images are provided.

 

10com Web Development cannot be held responsible for any copyright violations, and cannot guarantee the legality of the Images, text, video, graphics or audio files stored in its system, archives, found on royalty-free sources, or free-to-download sources. If you want to make sure, always contact the photographers. You use the Images, text, video, graphics, or audio files supplied by 10com Web Development at your own risk!

 

You are solely responsible for the Images, text, video, graphics or audio files you have on your project. You warrant that You own all proprietary rights regarding the Images, text, video, graphics or audio files and you are obliged to obtain a non-exclusive, perpetual, irrevocable, worldwide, and royalty-free Model and/or Property Release and/or any other permission necessary concerning the use of this work for any purpose, without any conditions unless such conditions are required by law.

 

You acknowledge that 10com Web Development does not allow the upload of Images, text, video, graphics or audio files that infringe on any copyright, property right, trademark, or any other applicable right.

 

You accept that even though we do our best to prevent it from happening, 10com Web Development cannot be held responsible for the misuse or abuse of any Images, text, video, graphics or audio files.

 

We also reserve the right to remove any approved Images, text, video, graphics or audio files at any time if we believe it's defective, of poor quality or infringe on any right.

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Web Design Statement: A Web Design by 10com Web Development statement with a link to www.10comwebdevelopment.com will appear on all pages in the footer of all websites designed or powered by 10com Web Development. A $500.00 US surcharge would be payable if the link is asked to be removed. Removing the link without prior approval of 10com Web Development would be a breach of this agreement.

 

Indemnification for Breach of Terms. You agree to indemnify and hold harmless 10com Web Development from and against any and all loss, expenses, damages, and costs, including without limitation reasonable attorney's fees, resulting, whether directly or indirectly, from your violation of the Terms. You also agree to indemnify and hold harmless 10com Web Development from and against any and all claims brought by third parties arising out of your use of the Your Website.

 

Warranty and Liability. THE WEBSITE AND THE IMAGES, TEXT, VIDEOS, GRAPHICS OR AUDIO FILES ARE PROVIDED "AS IS". WE OFFER NO WARRANTY, EXPLICIT OR IMPLIED, REGARDING ANY IMAGES, TEXT, VIDEOS, GRAPHICS OR AUDIO FILES ON THE WEBSITE, THE ACCURACY OF ANY INFORMATION, OR ANY RIGHTS OR LICENSES UNDER THIS AGREEMENT INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. 10cOM WEB DEVELOPMENT DOES NOT REPRESENT OR WARRANT THAT THE WEBSITE OR THE IMAGES, TEXT, VIDEOS, GRAPHICS OR AUDIO FILES WILL MEET YOUR REQUIREMENTS OR THAT THEIR USE WILL BE UNINTERRUPTED OR ERROR FREE. 10cOM WEB DEVELOPMENT SHALL NOT BE LIABLE TO YOU OR TO ANY OTHER PERSON OR ENTITY FOR ANY GENERAL, PUNITIVE, SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, OR LOST PROFITS OR ANY OTHER DAMAGES, COSTS OR LOSSES ARISING OUT OF YOUR USE OF THE WEBSITE OR THE IMAGES, TEXT, VIDEOS, GRAPHICS OR AUDIO FILES.

 

Payments. Payments must be made promptly based on the terms of this Web Site Design Project as specified in the “Proposal A-Z” or “Annexure A-Z” (whichever is applicable). 10com Web Development reserves the right to remove any Web Design Project from viewing on the Internet until final payment is made. In case collection proves necessary, the Client agrees to pay all fees (including all attorney’s fees and court costs) incurred by that process. Regardless of the place of signing of this agreement, the Client agrees that for purposes of venue, this agreement was entered into in IL, Unites States and any dispute will be arbitrated in IL, United States, and the Client hereby consents to the personal jurisdiction of the Cook County, Illinois Arbitration. Client unconditionally and personally guarantees the payments. Furthermore, the Client waives any right to or claim of sovereign immunity. 10com Web Development reserves rights to report all good and bad accounts to all credit reporting agencies. Adding of Meta Tags (Description and Keywords) and the submission of the Web Design Project to Web search engines and updating should occur only after the full final payment is made. All payments will be made in U.S. Dollars.

 

Payment Schedule. Payment for services provided hereby shall be made in accordance with the conditions contained in this contract and “Proposal A” or “Annexure A” or “Proposal O” (whichever is applicable),and made a part of this agreement hereof. Notwithstanding any prices listed in literature or on Web pages, the Client and 10com Web Development agree that the services described in this contract, shall be completed at a cost specified in the “Proposal A-Z” or “Annexure A-Z” (whichever is applicable). 10com Web Development Web Design requires at least 50% of the total amount due before starting work on a web site design. 10com Web Development Web Design sends all invoices via email only and all invoices are due on presentation. Final balance due upon completion (completion date is determined by the build/revision period allotted and outlined in the agreed proposal -- i.e., 2 Week Build/Revision Period provided, final payment will become due 'within' 16 days of the start date) and/or before going “live” or 45 days from the date of the accepted proposal, whichever is sooner. If payment arrangements are agreed upon and made, the client must make timely payments. If a payment is skipped, or payment method is declined the client will have FIVE (5) days to rectify the situation before interruption of services are implemented. In case any invoice is overdue for more than FIVE (5) days, 10com Web Development Web Design reserves the right to stop work without any further communication, interrupt services that are outstanding and a $100 late fee will be applied at that time a in addition to 1.5%/mo interest on outstanding balance. All payments should be made to 10com Web Development Web Design and all pricing is in US dollars. In the event a website is in default, and 10com Web Development has interrupted (taken down) the site, a reactivation fee of $67 will become due in addition to the late fee and interest. Additionally, if a reoccurring payment plan is in default due to late or nonpayment, 10com Web Development will require all outstanding amounts due (revoking the payment terms) prior to the reactivation and the turning over of the website. If emails or other subscriptions become delinquent due to nonpayment and the services is interrupted, 10com Web Development will require a setup fee in order to reactivate the service that has become delinquent. 10com Web Development reserves the right to remove payment terms offered and or set up with the client at any time for any reason.

 

Promotions, Discounts or Extras Given as a Concession. If a promotion, discount or an extra provided as a concession is applied to a project or listed within your proposal, the project must be paid as agreed or payments made as agreed within the payment terms deadlines. If a project is not completed within the allot window, payments not received as agreed or final payment is not made as agreed, any discount applied to the project or proposal will be removed and/or forfeited, and applied to the final payment or payments owed. For example, if a project received a discount due to a promotion running, or extras were provided to the project during the build by 10Com as a concession, and the agreed terms indicates, 'Final balance due upon completion and before going “live” or 45 days from the date of the accepted proposal, whichever is sooner.' payments must be made as agreed. If payments are not made 'as agreed', in addition to late fees, reactivation fees, costs and interest, the discounts and extras applied to the project will no longer be valid and the discounted or original extra amount will be applied to the outstanding balance and will become due.

 

Revision Period. The revision period is to begin upon receipt of first payment, or when client requests first rounds of revisions or site build requests. The revision period duration is listed on page TWO (2) of the proposal under the (“This Customized Website Package includes all of the following:”) Language, within the line item that reads **"Revision Period (Build/Revision period included starts at point of receiving first revision/build request)"** Each additional hour for revisions outside the revision period will be at a rate of $67/hour. If the revision period clock at the bottom of the client’s website has begun ticking down, the revision period has been initiated. All submittals of content or revision/build requests to the website MUST be made by email PRIOR to the expiration of the revision period or before the revision period clock ends, no exceptions. If the revision period states “UNLIMITED”, you will receive unlimited revisions for a period of 90 days (3 MONTHS) for the point of receiving the first deposit. If 10com Web Development offers one final submittal after the revision period expires, that final submittal null and voids all prior requests. (PLEASE NOTE: If a request was missed during the allot build/revision time, the courtesy final submittal takes precedence over all previous requests and prior requests will not be honored).

 

Extras. All extras are bound under the same terms and conditions of the original agreed proposal.

 

Refund Policy. Our refund policy works as below:

 

n light of the fact that 10COM WEB DEVELOPMENT, d.b.a. 10com Web Development (here “10COM”) is offering non-tangible, irrevocable, and easily copied goods, we do not issue refunds once the order is accomplished and the product is sent. You acknowledge and agree that it is your responsibility to review the Refund Policy when making payments to 10com Web Development. It is your responsibility as a consumer to inquire, review and understand refund policies prior to purchasing any product or service from 10COM. Please note, the services and products we sell can easily be copied or reproduced upon receipt of their delivery, this is why we do not honor refund requests for any delivered products or services. By making payment on this website or to an invoice you the client unequivocally acknowledge and agree to our refund policy. By signing up for our services you acknowledge that you have read and understand this Agreement and agree to be bound by its terms and conditions.

 

Nonetheless, we understand that unique circumstances can arise, ones that could possibly compromise the integrity of one or more of our products.

 

Refund Restrictions

• Refund not applicable to purchases made on or before January 1st, 2019.

• Refund not applicable on premium template sites.

• Refund not applicable once three rounds of revisions are requested.

• Refund not applicable on any service where a 3rd revision request had been made.

• Refund not applicable on requests for a refund beyond seven (7) calendar days of the first payment.

• Refund not applicable on bulk hour purchases – in full or in part.

• Refund not applicable to marketing and SEO campaigns of any kind.

• Refund not applicable on SEO services.

• Refund not applicable on any form of graphic design or web design services.

• Refund not applicable on any form of video production or animation services.

• Refund not applicable on any form of content writing services.

• Refund not applicable on any form of social media services.

• Refund not applicable on domain registration fees.

• Refund not applicable for express service clients.

• Refund not applicable on shared screen training services, prior or after.

• Refund not applicable for prepaid hosting fees.

• Refund not applicable on convenience fees.

• Refund not applicable on refund requests not put in writing within (7) days of the first payment.

• Refund not applicable when the creative brief is lacking in the required information.

• Refund not applicable if the client's business is closing or changing name or business.

• Refund not applicable for reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.

 

Our policies are made easily available for review prior to any purchase being made, therefore we do not bear any responsibility lacking the customer. We do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions, etc.) other than those which are specified as compatible in a description available on the preview page of each product. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for any third-party applications.

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Design, Marketing, Content Writing, SEO, and Consulting Services

In consideration of the time involved by 10com Web Development, if at any point you wish to cancel a service in the process, all paid fees up to that point in the process are non-refundable. The non-refundable policy also includes and is not limited to all retainer or deposit fees paid, even if the project has not yet started, as resources are reserved and confirmed for your project at the time of the initial payment.

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Payment of retainer deposits by Clients signifies an official commitment to the project. 10com Web Development will rely upon that commitment for future scheduling of staff, quotation of resource availability to other prospective clients, and may defer other profitable opportunities in order to staff a committed project. It is impossible to quantify the potential opportunity loss caused by a project cancellation. Therefore, no refunds will be issued for any services of any kind (including but not limited to web development, graphic design, marketing, web design, consulting, content writing SEO, ongoing site maintenance, subscription-based services, etc.).
 

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Subscription Plans and Automatic Renewals
For your convenience, some services offered by 10com Web Development may be made on a recurring subscription basis (“Paid Subscription”). Where you decide to purchase any Paid Subscriptions, your payment information shall be logged, and you will be charged monthly for any Paid Subscriptions. YOU AUTHORIZE US TO BILL YOU ON A RECURRING BASIS AND AGREE THAT AT THE EXPIRATION OF YOUR INITIAL PAID SUBSCRIPTION, YOUR PAID SUBSCRIPTION SHALL AUTOMATICALLY RENEW FOR ADDITIONAL MONTHLY SUBSCRIPTION PERIODS (OR FOR THE SAME PERIOD AS YOUR INITIAL PAID SUBSCRIPTION) UNTIL WE ARE NOTIFIED OTHERWISE. YOU AGREE THAT NO ADDITIONAL CONSENT IS REQUIRED BY YOU TO CHARGE YOUR PREFERRED PAYMENT METHOD AUTOMATICALLY AND ON A RENEWABLE BASIS FOR THE PAID SUBSCRIPTION PLAN SELECTED BY YOU.  If you wish to cancel your Paid Subscription, please provide a notification to your project manager via email.  Where your Paid Subscription has been canceled or expired, we have no liability to you for any deleted, inaccessible, modified, or removed User Content.

Subscription Plans Refunds
As we offer online services, we cannot offer refunds for any Paid Subscriptions or any paid services.  Please be aware that all purchases are final. 

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Chargebacks and Disputes:

By making payment on this website or to an invoice you the client acknowledge and agree to our policies, including but not limited to our refund policy. 

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10com Web Development does not ask the client for credit card information. The client is directed to the product page or supplied a link to the invoice so the payment can be executed on the client's end. Claims that the client did not execute the payment, was not aware of such charges, or services not received are illegal and fraudulent.

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If we receive a chargeback or payment dispute (i.e. PayPal Dispute or Card Chargeback) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the card company), plus any outstanding balances including but not limited to legal fees accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done.

 

Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud and is never an appropriate or legal means of obtaining a refund.

 

Please read and make sure you fully understand our refund policy prior to making a payment.

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The ONLY circumstances where we will honor requests for a refund are for the following:

• Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing Department in writing within (7) days from the original order placing date. Otherwise, the product will automatically be considered received and downloaded and no further consideration will be made otherwise;

• Download and unzipping issues: it may happen so that you are having problems while downloading the product or it’s unzipping. Claims regarding such issues must be submitted to our Technical Support department. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within (3) days may result in a refund decline;

• Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team’s approval. We keep the right to rectify the error or defect within (72) hours of receipt of details of the defect. If any deficiency is approved and we fail to correct it within (72) hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at the customer’s choice, replacement of the product of the same or around the same value can be offered; please be advised that temporary access to your Wix account will be requested and required by our technicians in order to identify and fix the possible issue or issues with our Product. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your Wix account will result in your immediate disqualification for a refund.

• Product not-as-described: such issues should be reported to our Technical Support Department within (7) days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website offering and displaying details on the product. Complaints that are based merely on the customer’s false expectations or wishes are not honored. Sample products are made available for evaluation purposes in our free sample templates section.

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Misc.

We reserve the right to refuse service to anyone at any time, for any reason.

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Anything not explicitly stated in this Refund Policy is subject to interpretation at 10com Web Development's sole and absolute discretion

 

Web design and development projects require extensive resources, consume our time, and incur internal expenses. Therefore once a payment or deposit is made, it is non-refundable. Payments for custom design projects (i.e. custom logo designs and branding projects, full website designs, individual page mockups, and smaller design components within a website, etc.) and custom development projects (i.e. PHP programming, WordPress CMS custom development, WordPress Plugin custom development, etc.) are made to us in increments as a courtesy to the client as well as discounted for those who agree to pay in full, but if a project gets canceled, delayed or postponed by the client, then all monies paid will be retained by 10com Web Development and if applicable, an additional cost will be charged to the client for all work completed beyond what was already paid for shall be paid by the client. All projects that are completed as defined in the scope of the work are non-refundable. 

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Comprehensive Non-Refundability and No-Credit Policy

In recognition of the unique, custom nature of digital services and the irrevocable time and resources committed once a project commences, 10COM WEB DEVELOPMENT reiterates that all services provided are entirely non-refundable. This includes, but is not limited to, web development, graphic design, marketing, consulting, content writing, SEO, and ongoing site maintenance. By initiating a project with us, clients accept and agree that all payments made are final and acknowledge the non-refundable nature of the work undertaken.

10COM WEB DEVELOPMENT does not offer credits for unused line items or partially completed services within any given project scope. Once a service is contracted, the associated costs are allocated towards the commencement and potential completion of that service. Clients agree and understand that changes to or removal of services from the project scope, after the project's initiation, will not result in the issuance of any credit or partial refund.

Clarification on Service Cancellation

In the event a client decides to cancel a service that is in process, it is understood that all fees paid until that point are non-refundable. This policy is rooted in our commitment to allocate resources, including staffing and scheduling, based on project commitments. Cancellation disrupts project planning and resource allocation, therefore, necessitating this non-refundable policy.

Commitment Acknowledgment

By agreeing to engage 10COM WEB DEVELOPMENT for digital services, clients explicitly acknowledge their understanding and agreement to our non-refundable policy. This acknowledgment is an integral part of our terms and conditions, ensuring a mutual understanding of the commitment made by both parties. It is the responsibility of the client to review this policy and inquire about its implications before making payment or initiating a project.

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The customer understands, acknowledges, and agrees that 10com Web Development has no control over the policies of search engines or directories with respect to the type of sites and/or content that they accept now or in the future. The customer’s website may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory entity. Some search engines and directories may take as long as 90 days, and in some cases longer, after the commencement of the plan to list and/or update the customer’s website. Occasionally, search engines and directories will drop listings for no apparent or predictable reason. 10com Web Development is not responsible for changes made to the customer’s websites by other parties that adversely affect the search engine or directory rankings of customers’ web site. SEO and marketing professional services require extensive resources, and strategy, and consume our time, and incur internal expenses. Therefore payments made for SEO and marketing services, are non-refundable.

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Bulk Hour Terms

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Bulk Hours. Revision or build requests can take ‘up-to’ three to five (3-5) business days to complete depending on your team’s workload, scope, and complexity of the request. Any requests made requiring a time to complete prior to three to five days from the original request will be considered expedited. No refunds on these hours in full or in part. Expedited times or costs will be determined case-by-case based on your team’s workload, scope and complexity of the request. Bulk Hours requests with a timeline prior to three (3-5) business days or requests to be made on weekends and holidays are considered expedited. Expedited time or costs will be determined on a case-by-case based on your appointed team’s workload, scope, and complexity of the request. Any requests, email communications, phone calls or any other related performance/work on a project, that are under 15 minutes, will be automatically rounded up to 15 minutes. NOTE: Bulk Hour time is used for time spent on the project, for example (but not limited to) i.e., reading and answering emails, internal project discussions, mobilizing, phone calls or phone conferences, project management, etc. Please see Refund Policy regarding Bulk Hour purchases. Expedited times are as follows: (1) Same day and Holiday requests is 1 hour, plus 4 times time. (2) Next day requests will be at 3 times time. (3) 2-day requests will be at 2 times time. (4) 3-5 day requests or longer will be at the regular time.

 

Communication Policy

10com Web Development requires all official project communications to be conducted via email to ensure a documented record. Unofficial channels (e.g., phone calls, texts) will not be acknowledged.

1. Email for All Communications:
   All communications and revision requests must be emailed with detailed, actionable directions to prevent misunderstandings and delays.

2. Policy Adherence:
   Attempts to bypass this policy or dictate our terms will not be tolerated. Clients using unofficial channels or badgering employees will face strict measures, including potential service termination without refund.

3. Non-Refundable Policy:
   Changing one's mind about this communication policy is not grounds for a refund. Clients must adhere to the agreed procedures from the project's start.

By engaging with 10com Web Development, clients acknowledge and agree to this communication policy. Non-compliance may lead to project delays or service termination.

 

PLEASE NOTE: 10com Web Development's main objective is customer satisfaction. If a client opts in by taking advantage of the no-obligation design layout prior to commitment, and the client chooses to proceed forward with retaining 10com Web Development to complete the project based on the requirements received or to be submitted (verbal or written), the client acknowledges that by making first payment (deposit) it is acceptance of the quality, customer service and capability of 10com Web Development prior to commitment, therefor waiving all rights to a refund.

 

Designing Layout. Once the Advance payments are received, 10com Web Development would make a Layout exactly in accordance with Clients requirements and will make reasonable changes until the client is satisfied. Once a layout is approved, and the Client needs to change it, additional cost may be applicable on hourly bases at the rate quoted in the “Proposal A-Z” Or “Annexure A-Z”. Full flash sites are not included in the contract and would be charged additional. Music integration in the website will cost fifty US Dollars per Music; Video integration will cost fifty ($17.00) US Dollars per Video. A page would be defined by maximum of 300 words and prorated there after depending upon the applicable cost per page. There will be a maximum of five (5) pictures in a page & ten (10) outside links per page. Anything extra will be charged at five ($5.00) US Dollars per picture and five ($9.00) US dollars per link/button. Internal navigation page links will be limited to the package selected, for instance a five (5) page website will have a maximum of five (5) internal navigational links, Additional navigational links without content will be charged thirty ($30.00) US Dollars per link. As a part of web design project 10com Web Development agrees to make a standard feedback form with up to a maximum of (8) fields in lieu of (1) web design page and at no additional cost. Extra form fields will cost ten ($10.00) dollars per field. E-Commerce websites that are based on CRE Loaded Shopping Cart system and prices include Skin Customization. Client with CMS sites would have ability to change certain text and only in the content area of the website. Prices above are subject to change, www.10comwebdevelopment.com and/or the proposal will contain the most current pricing. A Web Design by 10com Web Development statement with a link to www.10comwebdevelopment.com will appear on all pages in the footer of all websites designed or powered by 10com Web Development. A $500.00 US surcharge would be payable if the link is asked to be removed. Removing the link without prior approval of 10com Web Development would be a breach of this agreement.

 

Other Professional Services. Clients who opt for website content writing assistance agrees to provide 10com Web Development ad with their content summary or highlight points. Clients who opt for article writing agree to provide 10com Web Development with relevant keywords. Articles and website content will be professionally written and will be free of any grammatical errors. 10com Web Development may charge a revision cost at hourly rate as specified in the Proposal A-Z if revision is requested after submission. Clients who buy Content Management System-based web design understand that such websites are done in the Wix Editor unless otherwise mutually agreed in writing. Clients who opt for video actor service agree to provide an exact draft of the matter and understand that a re-shooting fee of $300/video will apply in case of any changes after the shoot.

 

Logo Designs. File formats for logo designs are PSD, PNG & JPG and will be provided upon request, all other file formats are at an additional cost. There are only three (3) revisions to a logo, an exception is made in a circumstance where 10com Web Development designers completely missed a requested revision, or a detail within one of the revision requests. Please note, if the Client does not provide any design input (leaving full creative control to 10com Web Development designers) prior to the first version of the of the logo being developed, runs the risk of losing one (1) valuable revision opportunity. We highly suggest you provide 10com Web Development designers with as much information as possible, in order to ensure the logo can be complete to your expectations.

 

Privacy, Personal Information Protection. 10com Web Development is serious about the protection of its employees, shareholders or its partner’s personal information being disclosed to the public, and has adopted policies in order to protect that privacy. 10com Web Development has policies and procedures in place for the sole purpose of protecting the privacy and safety of its employees, shareholders and partners. 10com Web Development, its shareholders and employees, may use employee numbers, aliases, pseudonym or alternate titles in order to protect their privacy and safety and the privacy and safety of the company. 10com Web Development, its shareholders, employees and subcontractors will use aliases or pseudonyms for its WhiteLabel partners, in order for 10com Web Development to remain transparent to partner’s clientele. The use of aliases, pseudonym or alternate titles, is strictly for protection and safety of 10com Web Development shareholders, employees, partners and its subcontractors, and not intended to mislead or misrepresent. 10com Web Development shareholders, employees, partners and its subcontractors using aliases, pseudonym or alternate titles state true facts and deliver on all promises made on the 10com Web Development behalf.

 

Telephone Monitoring, Recording and Contacts. 10com Web Development may choose to monitor and/or record telephone calls with Business and its owners, employees or agents without further notice. These calls are monitored and/or recorded solely for evaluation by supervisors, training, monitoring for compliance purposes, collections, and quality control. By agreeing to Proposal A-Z, you agree that any calls between 10com Web Development or its agents and representatives and you or a representative of your business may be monitored and/or recorded for these purposes. The Client further agrees that: (i) it has an established business relationship with 10com Web Development and may be contacted from time to time regarding project status or payment related issues; (ii) such contacts are not considered unsolicited or inconvenient; and (iii) any such contact may be made using any cellular or other telephone number that Business or its representative has provided to 10com Web Development, using any e-mail address the Client or its representatives have provided to 10com Web Development, or using an automated dialing and announcing or similar device, unless prohibited by law. This authorization is binding upon Client agreeing to the proposal or making first payment and will not be deemed withdrawn or revoked should 10com Web Development determine not to continue future projects with the Client.​​